Refund policy

Return & Exchange Policy

At Calzolaio, your satisfaction is our priority. Please read the following policy carefully before placing your order.

1. Order Acceptance & Try Before You Pay

  • You are allowed to open the package and inspect the product upon delivery.
  • If you decide not to accept the order after inspection, you will only be required to pay the shipping/delivery fees.

2. After Order Acceptance

  • Once you accept the order and receive it, returns are not allowed.
  • You can only request an exchange if needed.

3. Exchange Policy

  • Exchanges are available for size or model changes.
  • Items must be unused and in their original condition.
  • All original packaging and tags must be intact.
  • A shipping fee applies for exchanges.

4. Defective Products

  • If the product has a manufacturing defect, you are eligible for a return or exchange.
  • The product will be inspected by our quality team before approval.

5. Inspection Process

  • All exchange or defect claims are reviewed within 2–5 business days.
  • If the issue is due to misuse, the request will be rejected and the item may be returned to the customer.

6. How to Request an Exchange

To request an exchange, please contact us via WhatsApp and include:

  • Order number
  • Order date
  • Product image
  • Reason for exchange

Click here to contact us on WhatsApp

7. Shipping Responsibility

  • Shipping fees for exchanges are the customer’s responsibility.
  • If the product is defective, shipping will be covered by us.

8. Contact Us